Terms of Service

Effective Date: July 1, 2025 Last Updated: November 12, 2025

1. Overview

These Terms of Service (“Terms”) govern your use of Catapult Business Innovations LLC’s platform, services, software, and website (collectively, the “Platform”). Our primary website is https://www.catapultagents.com.

These Terms form a legally binding agreement between you (“you,” “your,” or the “User”) and Catapult Business Innovations LLC (“Catapult,” “we,” “our,” or “us”).

If you are accessing the Platform on behalf of a healthcare provider or business that handles Protected Health Information (PHI), you agree that your use will comply with the Health Insurance Portability and Accountability Act (HIPAA). Where applicable, you must enter into a Business Associate Agreement (BAA) with Catapult before transmitting or storing any PHI through our services.

By accessing or using the Platform, you confirm that:

  • You have read and agree to these Terms and our Privacy Policy.
  • You are at least 18 years old and legally authorized to enter into this agreement.
  • You will comply with all applicable laws, including HIPAA, when using our Platform.

2. HIPAA Compliance

Catapult provides HIPAA-compliant AI agents and marketing tools for healthcare providers. If your use of the Platform involves PHI, the following applies:

  • You must enter into a signed Business Associate Agreement (BAA) with Catapult prior to transmitting PHI.
  • You acknowledge that PHI may only be used or disclosed as permitted by HIPAA, your BAA, and applicable state laws.
  • You are responsible for implementing privacy and security safeguards for your own systems and devices, including ensuring that your staff is trained on HIPAA requirements.
  • Catapult will only process PHI in accordance with your instructions under an active BAA.

3. Data Privacy and Security

Catapult employs administrative, technical, and physical safeguards to protect your data, including PHI. These measures include:

  • Encrypted communications (SSL/TLS)
  • Role-based access controls
  • Multi-factor authentication (MFA)
  • Secure U.S.-based hosting
  • Regular security monitoring and incident response procedures

However, no system is 100% secure. You agree to notify us immediately of any unauthorized access or suspected data breach.

4. Permitted Use and Restrictions

You agree to:

  • Use the Platform only for lawful purposes.
  • Not use the Platform to transmit harmful, illegal, or harassing content.
  • Not reverse engineer, decompile, or modify the Platform.
  • Not share your login credentials or give access to unauthorized users.

You are solely responsible for all activities conducted under your account.

5. Communication Features (TCPA & HIPAA)

Our Platform includes AI-powered SMS, email, and voice features. When using these features, you are the sender and are solely responsible for complying with all applicable laws, including:

  • HIPAA (regarding patient communication)
  • Telephone Consumer Protection Act (TCPA)
  • CAN-SPAM Act
  • All Do Not Call (DNC) registry rules

You agree to obtain prior express written consent from any individuals, including patients, before sending them automated marketing communications via SMS or pre-recorded voice. You must provide all required opt-out mechanisms.

6. Third-Party Services and Integrations

You may choose to integrate third-party services (e.g., EMR/EHR systems, analytics tools) with the Platform. Catapult is not responsible for the privacy, security, or performance of these third-party services. You are responsible for ensuring you have the proper agreements (including BAAs, if necessary) with those vendors.

7. Termination and Account Suspension

Catapult reserves the right to suspend or terminate your access to the Platform if:

  • You breach these Terms or your BAA.
  • Your payment method fails or your account becomes delinquent.
  • You engage in prohibited or unlawful use of the Platform, especially in violation of TCPA or HIPAA.

You may cancel your subscription at any time by contacting support@catapultagents.com. All fees are non-refundable unless otherwise specified in your Service Agreement.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Catapult is not liable for any indirect, incidental, or consequential damages.
  • Our total liability to you for any and all claims shall not exceed the amount you paid us in the three (3) months prior to the claim.
  • We are not responsible for losses caused by third-party services, data breaches originating from your systems, or your misuse of the Platform.

9. Intellectual Property

All content, software, AI models, and services on the Platform are the exclusive property of Catapult or its licensors. You may not use our branding, logos, or documentation without our prior written consent.

10. Updates to These Terms

We may revise these Terms at any time. If changes are material, we will provide at least 30 days’ notice via email or a prominent notice on our site. Your continued use of the Platform after changes are implemented constitutes your acceptance of the updated Terms.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Pennsylvania. Any disputes arising from these Terms shall be resolved through binding arbitration in Carbon County, Pennsylvania. You agree to waive any right to a jury trial and to participate in a class-action lawsuit.

12. Contact Information

For questions or support, please contact:

Catapult Business Innovations LLC ATTN: Legal & Compliance Email: legal@catapultagents.com Website: https://www.catapultagents.com